Refund policy

Custom and Personalized Items
Because most of our products are custom-made or personalized, all sales are final once production has begun. We do not accept returns or cancellations after artwork approval.

Proof Approval
Customers are responsible for reviewing and approving all artwork proofs carefully before production begins. Approved proofs are considered final.

Errors or Damage
If your item arrives damaged or contains an error caused by us, please contact us within 5 days of delivery. We will repair, replace, or remake the item at no cost.

Non-Custom Items
Non-personalized items may be eligible for return within 14 days of delivery if unused and in original condition. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Order Changes
We will do our best to accommodate changes before production begins. Once production has started, changes may not be possible.

Contact Us
If you have questions about your order, please contact us and we will work to resolve the issue promptly.